Effective Date: November 6, 2026
Last Updated: 11/6/26
Information We Collect
Family Empire may collect information customers voluntarily provide, including their name, phone number, email address, service address, property and cleaning-service details, appointment information, messages, estimate requests, and payment-related information. Card payments are processed securely by third-party payment processors, and Family Empire does not directly store complete payment-card information.
How We Use Information
We use personal information to respond to inquiries, prepare estimates, schedule and provide cleaning services, confirm or reschedule appointments, send service-status updates, process payments, provide customer support, follow up after completed services, maintain business records, improve our services, and comply with applicable legal requirements.
How Information Is Shared
We may share information only with service providers that help us operate our business, deliver requested cleaning services, process payments, maintain our website, or provide communications, when reasonably necessary for those purposes.
No mobile opt-in information or text message consent will be shared with third parties or affiliates for marketing or promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
We do not sell customers’ personal information or phone numbers.
Data Protection and Retention
We use reasonable administrative and technical safeguards to protect personal information. We retain information only for as long as reasonably necessary to provide services, maintain required business records, resolve disputes, and comply with legal obligations.
Customer Choices
Customers may request access to or correction or deletion of their personal information, subject to applicable legal and business-record requirements. Customers may opt out of SMS communications at any time by replying STOP.
Contact Information
Business Name: Family Empire
Phone Number:470-974-9740
Email Address: info@jrobertsmgt.com
SMS TERMS OF SERVICE
By providing a mobile phone number and voluntarily opting in through a website form, by sending us a text message, or by otherwise expressly consenting, the customer agrees to receive customer care, service updates, and appointment reminder SMS messages from Family Empire.
Messages may include responses to service inquiries, estimate-related communications, scheduling, appointment confirmations or reminders, rescheduling notices, arrival or service-status updates, payment or service information, and follow-up communications after a completed cleaning service.
Message frequency: Message frequency may vary depending on service activity.
Rates: Message and data rates may apply.
Opt-Out: Reply STOP at any time to opt out. After an opt-out request, a final confirmation message may be sent and no additional SMS messages will be sent unless the customer opts in again by replying START.
Support / Help: Reply HELP for assistance, call 470-974-9740, or email info@jrobertsmgt.com.
Non-Condition of Purchase: Consent to receive SMS messages is not a condition of purchasing services.
No Spam: We do not send unsolicited marketing messages or use purchased contact lists.
Carrier Disclaimer: Mobile carriers are not responsible for delayed or undelivered messages.